Columbia University

Global Travel

Travel Emergency Assistance Services (ISOS)

International SOS (ISOS)

Click Here to Watch Video about ISOS

Columbia University's agreement with ISOS provides for a number of services. These include emergency medical, security and general travel assistance. Review additional detailed information through the ISOS Membership E-Guide.

Most members of the university community going internationally on Columbia Travel are covered under International SOS (ISOS) and/or other emergency assistance program.

If you need a plastic ISOS wallet card, please send an email with your mailing address to

For more information, visit the Columbia ISOS Global Assistance Program page.

Other Plans

Most travelers are also already eligible for one of the below plans, and can use their services at no added cost:


Columbia students covered by the University’s Student Health Insurance Plan through Aetna Student Health are automatically enrolled in OnCall. Go the OnCall International website to learn more about their services. Be sure to print your Aetna ID card before you travel.

Faculty and Staff

Columbia faculty and staff have two possible options for Emergency Travel Assistance: ISOS, and United Healthcare Global Assistance (formerly Frontier MEDEX).

Note that for eligible staff, Global Assistance provides coverage during leisure as well as business travel and includes coverage for dependents, even when they are traveling on their own. Global Assistance is available to benefits-eligible employees who are covered under Columbia University’s Term Life Insurance through The Standard. If the employee's life insurance coverage is provided by their union, the Global Assistance benefit does not apply. Go to the Human Resources page regarding Officers - Emergency Travel Assistance to learn more about United Healthcare Global Assistance.

If you have any questions, please email us at