Crisis24 - Your International Emergency Assistance
Beginning July 1, 20206, Crisis24 is Columbia University's third party emergency assistance provider.
Columbia University provides all travelers with 24/7 emergency support through Crisis24. Whether you're facing a medical emergency, security concern, or logistical challenge while traveling, Crisis24 connects you with worldwide assistance in three convenient ways: by phone, through their website, or via the Horizon App.
Additionally, the University uses the Crisis24 Travel Risk Ratings to fulfill the Travel and Activity Planning Policy for pre-departure travel requirements, such as pre-travel itinerary review and trip registration.
Registering Travel
All Columbia-related international travel is required to be registered in Crisis24 Horizon.
Crisis24 Horizon is linked to your specific Columbia School or Department. You will need to use the appropriate Crisis24 Member ID for your School. Please note, Member IDs are case sensitive.
Horizon App
The Horizon App
To log in:
- Open the mobile or web app, enter your email address, and tap Create Account.
- Enter the additional personal details as well as the Member ID referenced in your Pre-Travel notification email, and tap Next.
- Open the Welcome email and click to activate your account.
- Create your password and then Sign-In to access Horizon.
Desktop: Go to Preferences, located under your name on the top-right, and set up your preferred notifications.
Mobile: Follow the prompts to enable Push Notifications and Location Services to receive alert notifications based on your current location
- Alerts of threats and disruptions - Set up notifications and stay informed!
- Risk Ratings and Location Intelligence of safety & security issues in countries, provinces, and cities worldwide.
- Awareness of Threat Zones - areas within cities and regions that are of higher risk than the surrounding areas - such as high-crime neighborhoods.
- Advice Sheets to mitigate a range of safety and security issues.
- 24/7 Hotline and Crisis Signal on the mobile app to use in times of need.
Crisis24 Pre-Trip Itinerary Review
Students and Officers of Administration and Support Staff are required to submit a Crisis24 Pre-Trip Itinerary Review for the following destinations:
- Locations with a Crisis24 Travel Risk Rating of High and/or Extreme
- Locations with CU Travel Restrictions
Officers of Instruction/Researchers/Postdoctoral Fellows/Officers of the Libraries
- Locations with a Crisis24 Travel Risk Rating of Extreme
- Locations with CU Travel Restrictions
Understanding the Crisis24 Risk Ratings
The operating environment is benign, and there are only isolated threats to business and/or travel.
The operating environment is generally permissive, although there are a limited number of threats to business and/or travel that requires basic mitigation.
The operating environment is challenging, and there are serious threats to business and/or travel that requires some mitigation.
The operating environment is hostile, and there are significant threats to business, personal safety, and/or travel that require comprehensive mitigation and planning.
The operating environment is characterized by pervasive, direct threats to business personal safety, and/or travel that require strict risk management procedures.